Privacy Policy

Good News Plumbing & Drain Inc. ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use goodnewsplumbers.com or contact us, how we use it, and the choices you have. It applies to this website and to information you provide when scheduling or receiving plumbing services. Use of this site is also governed by our Terms & Conditions.

Information we collect

When you submit a form, call, or email us, we collect the information you provide: name, phone number, email address, service address, and details about your plumbing request. Our website also collects standard technical data automatically — IP address, browser type, pages visited, and referring pages — through cookies and the analytics tools described below.

How we use your information

• To respond to your request, schedule service, and perform the work you hire us for.
• To communicate with you about appointments, estimates, and follow-ups.
• To measure and improve our website, service, and advertising.
• To comply with legal obligations, including licensing and tax requirements.

Cookies & analytics

We use Google Analytics, Google Tag Manager, and Google Ads measurement to understand how visitors use our site and whether our advertising works. These tools set cookies. A consent notice lets you accept or decline analytics and advertising cookies; in regions with opt-in requirements (such as the EEA, UK, and Switzerland) these cookies stay off until you accept. We also honor the Global Privacy Control browser signal automatically. You can additionally control cookies through your browser settings.

How we share information

We share personal information only with service providers who help us operate — scheduling and dispatch software, payment processing, analytics, and advertising measurement — and when required by law. We do not sell your personal information for money.

Your privacy choices — Do Not Sell or Share My Personal Information

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to opt out of the "sale" or "sharing" of personal information — which, as defined by law, can include the use of advertising and analytics cookies. California residents also have the right to know what personal information we collect, to request its deletion or correction, and to not be discriminated against for exercising these rights.

To exercise any of these rights:

• Decline cookies in the consent notice on this site, or enable the Global Privacy Control signal in your browser — we treat it as a valid opt-out automatically.
• Email us at [email protected] with the subject "Privacy Request."
• Call us at 877-447-4737.

We will verify your request using the information you provide and respond within the time required by law. An authorized agent may submit a request on your behalf with proof of authorization.

Text messaging & customer communications privacy

If you opt in to our customer communications Programs (described in our Terms & Conditions), we may send SMS/MMS messages related to your current or past projects, satisfaction surveys and NPS requests, feedback requests about work performed, invitations to leave public reviews, and service-related and, where permitted, limited promotional messages. Message frequency may vary and message and data rates may apply. You can opt out at any time by replying STOP; for help, reply HELP or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law. All categories of sharing described in this policy exclude mobile contact information and text messaging originator opt-in data and consent.

Survey responses and feedback — including NPS scores, ratings, and comments about completed work — are collected to administer our post-project survey and review-request programs, follow up on issues you raise, and improve our service. Participation is always voluntary.

Payment security

We never collect or store payment card numbers on this website. When you pay for service or apply for financing, payment details are entered directly with our payment processor or financing partner (Service Finance Company, LLC) on their own secure systems — card information does not pass through or get stored on goodnewsplumbers.com.

Data retention & security

We keep customer records only as long as needed for service history, warranties, and legal requirements, and we use commercially reasonable safeguards to protect them. No method of transmission or storage is 100% secure, but we work to protect your information.

Children's privacy

Our services and website are directed to adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision; material changes will be posted on this page.

Contact us

Questions about this policy or your personal information? Email [email protected] or call 877-447-4737. You can also write to us at 16027 Arrow Highway Suite F, Irwindale, CA 91706.