Terms & Conditions

These Terms & Conditions ("Terms") govern your use of goodnewsplumbers.com, operated by Good News Plumbing & Drain Inc.. By using this website or requesting service through it, you agree to these Terms and to our Privacy Policy, which explains how we handle your information — including your privacy choices under California law.

Use of this website

This site provides information about our plumbing services and lets you request service or an estimate. You agree to provide accurate information in forms and not to misuse the site — including attempting to disrupt it, scrape personal data, or submit fraudulent requests.

Estimates, scheduling & service

• Submitting a form or calling us requests an appointment; it does not by itself create a service contract. Work is governed by the written estimate or invoice you approve.
• Pricing shown on this website, if any, is informational. Final pricing requires an on-site evaluation and a written estimate.
• We are a California licensed plumbing contractor (C-36 License #906746), bonded and insured. Work is performed to applicable code.
• Financing is offered through Service Finance Company, LLC, subject to credit approval and the lender's own terms.

Intellectual property

The content of this website — text, design, graphics, and logos — belongs to Good News Plumbing & Drain Inc. or its licensors. You may not reproduce it for commercial purposes without written permission.

Disclaimers & limitation of liability

This website is provided "as is." While we work to keep information accurate and current, we make no warranty that the site is error-free or uninterrupted. To the maximum extent permitted by law, Good News Plumbing & Drain Inc. is not liable for indirect, incidental, or consequential damages arising from use of this website. Nothing in these Terms limits rights you have under California consumer protection law or the warranty terms in your service agreement.

Third-party links

Links to third-party sites (such as review platforms or our financing partner) are provided for convenience. We are not responsible for their content or privacy practices.

Governing law

These Terms are governed by the laws of the State of California. Any dispute arising from them will be resolved in the state or federal courts located in Los Angeles County, California.

Customer communications program (SMS, email & phone)

Good News Plumbing & Drain INC operates text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services — under the program name "Good News Plumbing & Drain INC Customer Communications." These Programs may include service-related alerts and reminders; customer support and scheduling updates; post-project follow-ups, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms; and, where permitted, limited informational or promotional messages related to our services. By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, you agree to these Terms and to our Privacy Policy.

Message frequency and charges

Message and data rates may apply. Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries). Your wireless carrier may charge you for text messages according to your mobile plan, and you are responsible for any such charges.

Opt-in and opt-out

You may opt in by submitting a form on this website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications. To stop receiving text messages from a Program, reply "STOP" to any message we send you. After you send "STOP," we may send a one-time confirmation that you have been unsubscribed from that Program; you may still receive messages from other Programs you have joined until you opt out of those as well. For assistance, reply "HELP" to any message or contact us using the information below. You may also contact us directly to request that we stop sending messages via SMS, email, or phone.

Carrier disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

Post-project surveys and review requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to request a satisfaction survey, collect an NPS or other rating, gather feedback about the work performed, or invite you to leave a review on public platforms — always at your discretion. Participation is voluntary, and declining will not affect your ability to receive services from us.

Changes to these terms

We may update these Terms from time to time. The "last updated" date above reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance.

Contact us

Questions about these Terms? Email [email protected] or call 877-447-4737.